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Social Studies, 22.01.2020 04:31 sierrawalk2283
Due to a recent product recall, universal containers has experienced a 50% increase in daily calls to the contact center. the contact center has increased support to 24x7 with agents working 12 -hour shifts. the vp of service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume. which recommendation should the consultant make in anticipation of higher call volume?
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