During the investigation period, hud can attempt to resolve the complaint by getting assurance from the person against whom the complaint was filed that he or she will remedy the alleged violation. this is known as

conciliation

Explanation:

What is conciliation?

Conciliation is another way of sorting a conflict between parties without going to court to find a resolution.

The two parties involved in a conflict may choose for themselves to use conciliation, this means they will resolve their conflict in a friendly and polite way with the help of a conciliator who is neutral between two disputing parties.

The major different between mediation and conciliation, the conciliator can be asked by the two parties to give them a non binding settlement whereas by principle a mediator will not do that.

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where is the rest of the question. this isn't making sense. can you upload a picture of the question?