Gap 3 in the gap model is the discrepancy between:
a. the customer's expectations and perceptions.
b. management's perceptions of what features constitute a target level of quality and the task of translating these perceptions into executable specifications.
c. quality specifications documented in operating and training manuals and plans and their implementation. d. customer expectations and management perceptions of those expectations.

d. customer expectations and management perceptions of those expectations.

Explanation:

The delivery gap is the difference between service delivery policies and standards and the actual delivery of the service.

first of all, it's important to say that the book we shall not be moved, written by joan dash, is about the first strike of women in the united states in the year 1909. the best historical detail to clarify the reader's undertanding is the phrase "general strike". this strike involved women working at a garment factory who decided to protest   long working hours, low wages and brutal conditions. this strike became known as "the new york shirtwaist strike" or "the uprising of the 20,000". the strike mostly involved jewish women who did not speak english or who had a basic knowledge of the english language. finally, the strike went on from november 1909 until february 1910.

states grant a variety of local governments power to meet residents’ needs (source: apex learning). hope this !