Onyx inc., a manufacturer of home appliances, received consumer complaints about its product demonstration and installation services. marshall, the company's chief executive officer, ordered an investigation to determine the reasons behind these complaints. it was found that the employees that were hired to demonstrate and install the products lacked experience. marshall immediately formed and trained a team with better skills. eventually, their service ratings and sales showed improvement. in this scenario, the work team improved

Customer Satisfaction

Explanation:

Marshall and his team made a constant and consistent effort to meet customer expectations which in turn left customers satisfied.

what terms are there?

this is a pretty broad question and can be a pretty lengthy answer. since 1900, women have gained a lot more rights and have become active in the workforce. with women being in the workforce, men play a larger role in family life. many family tasks are shared between men and women, whereas, women used to be the sole family caretakers.

that should get you started at least.