Neil bought an expensive cell phone and felt that the price was justified for the features provided. however, he faced some technical issues within a week of the purchase and took the cell phone to the nearest service center. he was promptly attended by the customer support staff, and his cell phone was replaced with a new one. neil was satisfied with the way the company handles his complaint. in the given scenario, the satisfaction experienced by neil can be best explained by the concept of

Amain difference between state and federal courts is state courts try disputes between states, while federal courts try cases between citizens of a state. state courts try cases between citizens of a state, while federal courts try disputes between states. state courts consider the facts and law in making a decision, while federal courts consider the law, facts, and precedents. state courts consider the facts and precedents in a decision, while federal courts consider the law, facts, and precedents.