Rita marie and lynn just returned from a scuba diving and snorkeling trip in the caymans. both travelers highly recommended the resort where they stayed. guest services were extremely prompt in assisting with diving excursions. all resort employees were trained to greet every guest each time they encountered them, whether it was on a pathway to the pools and beaches, or in the restaurants. many times, the employees even referred to each guest by name. in the service industry is about creating a good experience for customers.

Operations management          

Explanation:

The answer is "Operations management".

                  Hospitality is the principle relation between the guest and the host.  Operation management in the hotel industry or any service industry is related in creating a good bond and relation with the customer or guest in their hotel or resort.

                   The resort employees are well trained in treating their customers. This is the management skill that help the service industry to achieve success and achieve its goal. The employees are ever ready to help the guest and escort them to any place if they need any assistance. They behave well with the customers and always respond to their queries and need with a smile. It is all about creating a good experience for the customers.

panem is a communist totalitarian dictatorship where all the resources and how they are allocated belongs to the capitol. the districts exist only to provide goods and services for the capital and most of the citizens live in poverty. it is a police state where the "peacekeepers" use force and threats to keep the people under control. dissent is outlawed and those who disobey the law are executed, flogged, or turned into avoxes. the games are another means in which the ruling elite in the capitol exert their power over the districts. when reading the books i drew parallels between panem and the soviet union and north korea. in no way is panem capitalist. the people in the capitol are wealthy but the majority of them are involved in the government somehow. it was the same way in the former soviet union where bigwigs in the communist party and high ranking government officials were given access to goods, services, medical treatments not available to the general public. if you think panem has a capitalist economy you need to brush up on your economics.