1) the process of using excess revenues from one set of services or patients to subsidize other
services or patient groups is called
a) economics of scale
b) distribution
c) cost shifting
d) leverage

Cost shifting is defined as the process where using of excess revenues from one set of services or patients to subsidize other services or patient groups.

Option C

Explanation:

The main process where a health institute or a hospital gives service to the patient and if the patient is charged more than that of what is noted on the bill than the following process is called as Cost Shifting. And this situation is occurred with the patient who have health insurance.

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