Social Studies, 14.11.2019 04:31 calraezaj2020
Fran is a call center customer-service worker who has a script she's supposed to strictly follow when she responds to customer complaints. one day, a customer is extremely rude to her and fran departs from the script and asks her to be more polite and respectful. what kind of strategy is this an example of? a. corporate resistanceb. individual resistancec. service resistanced. collective resistance
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Fran is a call center customer-service worker who has a script she's supposed to strictly follow whe...
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