Social Studies, 09.11.2019 07:31 Alexisgrab
Bonnie has a problem with her bill from her trip to the emergency room. she calls the main number of the hospital. the hospital operator listens politely and transfers bonnie's call to the emergency room. the emergency room staff person remembers bonnie and asks how she is doing, and eventually transfers her to the billing department. the billing department staff person tells bonnie that she needs to call the insurance company. which customer service element does the hospital need to improve?
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