Search employees working primarily at the decision level interact directly with customers and handle all the routine transactions where their decisions follow predetermined policies and procedures that spell out how to handle different situations.

operational decision level

Explanation:

The people hired for mainly to work at the operational level makes many decisions , as they are responsible to directly deal with the customers and to control all routine transactions .

Hence , from the question ,

The correct term according to the question statement is operational decision level , as they are responsible for deal directly with the customers and daily routine transactions are handles by them .

i think it's b or c hope this