Involves all activities associated with a product after the point of sale. the the ultimate goal to optimize or make more efficient aftermarket activity, thus saving money while promoting customer satisfaction and retention.

Reverse logistics

Explanation:

Reverse logistics

Reverse logistics is the method of preparation, enforcing and regulating efficient, budget-effective content flow, in-process stock, finished products and relevant information from the stage of usage to the origin point for recovery of value or suitable disposal.

Effective service after sale includes :

-customer support

-services parts logistics

-reverse logistics

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answer; disconfirm the catharsis theory;