Aliyah is certain that she is the smartest person in her work place. she thinks she is clearly far more talented than everyone, and is destined to be the ceo. aliyah actually has a very average iq, and no one around her believes she is the kind of person who could run a business. aliyah is experiencing a sense of a. mania. b. grandiosity. c. euphoria.

an informal structure in a bureaucracy would be something like so-called "office politics". where there's a formal structure set up for the organization, but then an informal subculture as well that has a way of organizing the bureaucracy further. this can be positive because it sets up an added degree of organization, albeit informal, within the bureaucracy.