After arriving in a new city today, a traveling sales team member calls you stating that his wireless connection no longer works. he has checked the wireless configuration, and he knows it to be correct because it was working yesterday. what should you do first?

Tell him to check whether the wireless card's hardware switch is turned on.

Explanation: If a group of sales team member have arrived in the new city presently and till a-day-before , their wireless connection was working properly .The the first step should be to ask them to check whether the hardware of wireless card is switched-on or not.

Even though all the configurations of the device are properly connected ,it won't work until the switch of the hardware is on position .this will turn-on the device and then only wireless connection can work.