Jillian, a supervisor in a shoe store, observes frank, an employee, becoming anxious and defensive when a customer complains about some shoes. the customer reacts to frank's behavior by raising her voice and demanding to talk to a manager. when should jillian give frank performance feedback related to his handling of customer complaints?

The most convenient time to provide feedback to an upset employee regarding an specific situation can be at the end of the day or the beginning of the next day prior the start of the day.

Explanation:

An upset employee can create serious problems to customers and coworkers, and as employers we don't have a proper way to determine the cause. If the nature of the job is critic he must be on his feet right away and show an opposite behavior, if it is a customer service job related he must take a break and wait for the superior feedback and further instructions to avoid that kind of situation.

the answer is solomon northrup. he was a free-born african american, abolitionist and professional violinist that was drugged, kidnapped and sold as slave in 1841 and remained in captivity until 1853 where he regained his freedom with the of the then-governor of new york, washington hunt. he wrote and published his memoirs "twelve years a slave" in 1853, and in this text, he tells the story of his escape thru one of louisiana's swamps (the great pacoudrie swamp) in which he ended up covered in green slime from crossing the surface of the dead water.