Acustomer is attempting to get you to do something that is against company policy. it will cost the company about $20. you tell her what the normal policy is and the customer gets very angry and threatens to tell all her friends about the bad service from your company. your supervisor is unavailable. what would you do?

you can ask to offer him something else other than what he wants; suggest something else which may be even better than what he asks for. You may offer another service .

If this is not resolving the situation you can offer your apology constantly keeping a calm tone as you continue to let him know that you can not go against the company policy.

At all times no matter what you can not go to their standard of anger,you have to maintain a professional tone and show that you understand their concern even though you can not help them.

Explanation:

answer; protecting domestic national security; i believe this is correct,plz check first,good luck;

the answer is new york- west.

                                          good luck!