When dr. horton checked in at the ritz-carlton, it was 3 a. m. he had been traveling for over 12 hours and was exhausted. his suit, which he needed for a speech that morning, looked like he had slept in it. karen, the night clerk, offered to find a 24-hour dry cleaner and have the suit cleaned while dr. horton got a few hours of sleep. karen's actions are an example of .

The correct answer is, Karen's actions are an example of Empowerment.

Explanation:

When an authority or power is given to someone to take decision about something, this is called Empowerment. Empowerment gives power to a person to decide what is right in a certain situation.

In this question, when the duty night clerk offered to find a 24 hour dry cleaner to get the suit cleaned for Dr. Horton, the clerk is actually empowered to take this decision of facilitating the client.

Empowering employees is a good practice. Taking decisions in such situations would increase the efficiency and profitability for the company.

answer; deviation iq; //(a)