"lynn primarily meets with janet because janet took action against one of lynn’s employees without notifying lynn. what type of personality conflict does this represent? "

An informal structure in a bureaucracy would be something like so-called "office politics". where there's a formal structure set up for the organization, but then an informal subculture as well that has a way of organizing the bureaucracy further. this can be positive because it sets up an added degree of organization, albeit informal, within the bureaucracy.

Who it was like back then