You are assigned a team project in one of your most important classes. you are concerned about this project because a large portion of your grade is dependent upon this team's performance. there are two hardworking and committed students on your team. however, you have one team member, zippo, who doesn't care about this course and thinks he has other, more important things to do. zippo has decided to let the others do the work. there are a few other team members who work hard as long as you are all together, but don't work well on their own. in this situation, your teammate zippo is illustrating which of the following concepts? a. storming. b. social loafing. c. norms. d. virtuality. e. the social facilitation effect.

The defendant is charged with the battery of a bouncer at a local tavern. at the trial, the prosecutor introduces evidence that while the bouncer was attempting to question the defendant about her intoxicated demeanor, the defendant committed a battery on the bouncer. the defendant attempts to defend against the charge on the basis of self-defense, insisting that the bouncer used excessive force in stopping her from entering the tavern. the defendant attempts to introduce into evidence an authenticated copy of the tavern records that show that three patrons had written complaints against the bouncer within the past six months for the use of excessive force. the prosecutor objects on the grounds that the records are inadmissible character evidence. should the court sustain the objection?