Which of the following is the best way of staying objective when dealing with an emotional person?
a. become emotional also
b. insult their personality
c. compare their problems with others
d. listen carefully

If you insult people, you will not be objective: you will be taking the opposite side as the person.

if you also become emotional, you will likely not be objective.

However, if you listen carefully, you will be able to carefully judge what they are saying -and you will be able to remain objective - d) is the correct answer