Briefly define the purpose of a hotel. why is it important to empathize with the culture of guests

The basic role of a hotel is to give lodging facilities. Giving service to visitor and creating benefit for proprietors are the two fundamental variables. Empathizing with the culture of guest is essential in the hotel business. This activity begins with the general manager and extends to command hierarchy. This is a key factor in the hotel business since visitors love to feel as though they're at home and in an agreeable situation which is comforting. Giving this will keep the visitors upbeat and returning.