According to the authors of "Managing Quality Service in Hospitality: How Organizations Achieve Excellence in the Guest Experience," if failures occur repeatedly at certain points in the service delivery system, you should: eliminate those points of service contact

survey customers to find solutions

change system design

fire the employees responsible

What is known as the rate of business expansion through increasing output and sales as opposed to mergers, acquisitions, and takeovers? a- organic growth b- corporate growth c- inorganic growth d- monetary growth

Which of the following ideas did greek philosopher democritus contribute to the atomic theory? a. each object is made up of one atom, which varies in size from very small to very large. b. matter is composed of only one kind of particle, which can be easily destroyed. c. every element has a specific type of atom, which remains the same size in all forms of matter. d. all matter is composed of small particles, which combine to make larger objects.

Which specimen would best be viewed using a compound light microscope?