When a train derailed, causing damaged to the goods and injured a couple of passengers, Tamala, the vice president of operations of the railway department, immediately reached the siteand personally oversaw the cleanup and rescue process She answered all calls, spoke with the press, and rested only when things settled down, and the train began running on its normal schedule again. To communicate organizational culture, Tamala showed

a. how she reacts to major events and crises.
b. her actions as a role model, coach, and teacher.
c. what she focuses on and pays attention to.
d. the criteria she uses to reward others.