Jennifer Jones, CMA (AAMA), is the medical office manger in a women's clinic. She has two employees, Michael and Steven, who share the job of front desk receptionist. Michael is often short with the patients, some of whom have complained to the physician about his attitude. Steven has a sunny personality and thoroughly enjoys the fast pace at the front desk. What would you do about Michael and Steven if you were Jennifer? What sort of ramification might occur if Jennifer allows Michael to continue working at the front desk?