Ahelicopter flying 3590 feet above the ground spots the top of a 150 foot tall cell phone tower at an angle of depression of 77 how far must the helicopter fly to be directly over the tower

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%