From long experience, it is known that the time it takes to do an oil change and lubrication job on a vehicle has a normal distribution with a mean of 17.8 minutes and a standard deviation of 5.2 minutes. an auto service shop will give a free lube and oil change service to any customer who must wait beyond the guaranteed time to complete the work. if the shop does not want to give more than 1% of its customers a free lube and oil change service, how long should the guarantee be? round appropriately to the minute.