How do you use the substitution method

Astandard american eskimo dog has a mean weight of 30 pounds with a standard deviation of 2 pounds. assuming the weights of standard eskimo dogs are normally distributed, what range of weights would 99.7% of the dogs have? approximately 26–34 pounds approximately 24–36 pounds approximately 28–32 pounds approximately 29–31 pounds

Let f(x) = 3 − x . find the average rate of change of f(x) from x = a to x = a + h and simplify your answer so that no single factor of h is left in the denominator.

I’m confused on how to work the pie charts