So hard! please help!

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%

Evaluate this using ! 0.25^2 x 2.4 + 0.25 x 2.4^2 − 0.25 x 2.4 x 0.65

Aroulette wheel has 38 slots in which the ball can land. two of the slots are green, 18 are red, and 18 are black. the ball is equally likely to land in any slot. the roulette wheel is going to be spun twice, and the outcomes of the two spins are independent.the probability that it lands one time on red and another time on black in any order is(a) 0.5 (b) 0.25 (c) 0.4488 (d) 0.2244