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Mathematics, 30.04.2021 18:40 francescanajar5
An airline company uses a central telephone bank and a semiautomated telephone process to take reservations. It has been receiving an unusually high number of customer complaints about its reservation system. The company conducted a survey of 30 customers, asking them whether they had encountered any of the following problems in making resevations: busy signal, disconnection, poor connection, too long a wait to talk to someone, coud not get through to an agent, connected with the wrong person. The results are below.
Number of Complaints Complaints
184 Too long a wait
10 Transferred to the wrong person
85 Could not get through to an agent
37 Got disconnected
420 Busy signal
8 Poor connection
Required:
Construct a Pareto chart from this information to display the various problems encountered in making reservations.
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Answers: 2
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An airline company uses a central telephone bank and a semiautomated telephone process to take reser...
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