Help please!! i’m confused

When y’all answer can y’all explain too !

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%

Which best describes the construction of a triangle if given the segment lengths of 2 cm, 3 cm, and 5 cm? a) unique triangle b) cannot be determined c) triangle not possible d) more than one triangle