Fran is training for her first marathon, and she wants to know if there is a significant difference between the mean number of miles run each week by group runners and individual runners who are training for marathons. She interviews 32 randomly selected people who train in groups, and finds that they run a mean of 49.0 miles per week. Assume that the population standard deviation from group runners is known to be 4.2 miles per week.

Grace is a 70-year old woman who paid the utility bill online for the first time. she called her bank's customer service center to make sure she had done the transaction successfully. but the voice recording repeatedly played a message that all representatives were busy, which irked grace. which factor would make grace not recommend the bank to others? a. absence of technology b. lack of accessibility c. lack of financial products d. poor reputation