Our peak time this week will be 8: 00a. m to 12: 00 p. m which requires 32% more than the afternoon requirements of 473 agents

Let x be the number of agents required during peak hours. This value should be 32% more than the given number of agents in the afternoon which is 473.

                         x = 473 + 0.32(473)
                         
                         x = 624.36

Since, we cannot have the number of agents in decimal place, we round up the value. Thus, the number of agents required during peak hours is approximately equal to 625.