Idon't understand how to do this or what the answer is

Little’s law firm has just one lawyer. customers arrive randomly at an average rate of 6 per 8 hour workday. service times have a mean of 50 minutes and a standard deviation of 20 minutes. how long does a customer spend at little’s law firm on average?

Answer for 10 points show work you guys in advanced < 3

Atravel agent is booking a trip to england, scotland, ireland, and france for a group of senior citizens. the agent sent surveys to the group, asking which countries they would like to visit, in order, and created the shown preference schedule (e = england, i = ireland, s = scotland, f = france). which country is the condorcet winner? number of votes 15 12 16 19 1st f e e i 2nd e s i s 3rd s i s e 4th i f f f 1. scotland 2. england 3. france 4.ireland