In the opening credits of each episode of the TV show Fawlty Towers, the sign on the
front of the hotel rearranged the letters in
the hotel's name.

a) How many arrangements are there of all
the letters in FAWLTY TOWERS?

b) How many arrangements of these letters
are possible if the A, Y, O, and E must
remain in their original order?

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%