Melissa and frank were jogging. Melissa had a 2 mile head start on frank. If melissa ran at an average rate of 8 miles per hour, how long would it take for frank to catch up with melissa

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%