PLS help i've been trying this for an hour i still don't get it

What is the total surface area of this square pyramid?

Equation for the calculation double 2 and then add 5

Monitors manufactured by tsi electronics have life spans that have a normal distribution with a standard deviation of 1800 hours and a mean life span of 20,000 hours. if a monitor is selected at random, find the probability that the life span of the monitor will be more than 17,659 hours. round your answer to four decimal places.