PLEASE help me with this geometry question

The hawaiian alphabet has 12 letters. how many permutations are posible for each number of letters?

The first-serve percentage of a tennis player in a match is normally distributed with a standard deviation of 4.3%. if a sample of 15 random matches of the player is taken, the mean first-serve percentage is found to be 26.4%. what is the margin of error of the sample mean? a. 0.086% b. 0.533% c. 1.11% d. 2.22%

Acomputer store bought a program at a cost of $10 and sold it for $13. find the percent markup