George Garcia wants to purchase a used station wagon. One used-vehicle guide shows the average retail value of the station
wagon at $13,000. Add $50 for having tinted windows, $100 for
air-conditioning, and $35 for power windows. Deduct $200 for
excessive mileage. What is the average retail price for the
station wagon?

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%