Where my fellow homos at?

Need on this one asap im almost done with this subject

2people are trying different phones to see which one has the better talk time. chatlong has an average of 18 hours with a standard deviation of 2 hours and talk-a-lot has an average of 20 hours with a standard deviation of 3. the two people who tested their phones both got 20 hours of use on their phones. for the z-scores i got 1 for the chatlong company and 0 for talk-a-lot. what is the percentile for each z-score?

Ascientist wants to use a model to present the results of his detailed scientific investigation. why would a model be useful? a )because the model makes the concepts easier to understand b) because the model is easy to put together and to use c) because the model prevents other scientists from asking questions d) because the model requires the audience to pay full attention to it i don't know what to choose because between a and d a is much more likely than d because it only wants to get the attention of the audience. i'm confuse.