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Idon’t understand this.. will someone ? will mark brainliest along with 20 points.

An office supply company conducted a survey before marketing a new paper shredder designed for home use. in the survey, 80 % of the people who tried the shredder were satisfied with it. because of this high satisfaction rate, the company decided to market the new shredder. assume that 80 % of all people are satisfied with this shredder. during a certain month, 100 customers bought this shredder. find the probability that of these 100 customers, the number who are satisfied is 69 or fewer.

Pamela has a 30-year, 5.75% mortgage on her $250,000 home. she has been paying on it for 5 years, and has recently hit some financial trouble. if her lender agreed to lower the interest rate on her $231,905.47 balance to 5.5%, what will her new payment be for the remainder of the loan?