What is the rate of change i don't understand this

Determine the quotient and remainder when (6a3)+11a2-4a-9) is divided by (3a-2) express your answer in the form q(a) + r(a)/d(a)

Answer this question only if you know the answer! 30 points and

Sanya noticed that the temperature was falling at a steady rate of 1.4 degrees every hour from the time that she first checked her outdoor thermometer. by 6 a.m., the temperature had fallen 21 degrees. which expression can you use to find how many hours earlier she had first checked the thermometer?