Need help with these & if you can can you please explain how you answered one of them

I'll give brainliest if you answer right : )

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%

Graph the line that represents a proportional relationship between d and t with the property that an increase of 33 units in t corresponds to an increase of 44 units in d. what is the unit rate of change of dd with respect to t? (that is, a change of 11 unit in t will correspond to a change of how many units in d? )