Need answers please

Iam trying to solve a linear equation for the shoe size of someone 84" tall taking into consideration example 1 is 69" tall with a shoe size of 9 and example 2 is 72 inches tall with a shoe size of 11. i understand that the equation should be y=mx+b and that on the graph the answer is (3,2) but i just don't understand how to create the equation to solve for 84-inches and 60-inches tall questions. after two days, i need .

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%

On a cm grid, point p has coordinates (3,-1) and point q has coordinates (-5,6) calculate the shortest distance between p and q give your answer to 1 decimal place