PLS HELP (pic included)

The rectangle on the right is the image of the rectangle on the left. what transformation would result in this image? reflection rotation translation dilation

What is the total area of the figure?

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%