Periodically, customers of a financial services company are asked to evaluate the company's financial consultants and services. Higher ratings on the client satisfaction survey indicate better service, with 7 the maximum service rating. Independent samples of service ratings for two financial consultants are summarized here. Consultant A has 10 years of experience, whereas consultant B has 1 year of experience. Use α = 0.05
and test to see whether the consultant with more experience has the higher population mean service rating.
Consultant A Consultant B
n1 = 16
n2 = 10
x1 = 6.82
x2 = 6.28
s1 = 0.65
s2 = 0.75
(a)
State the null and alternative hypotheses.
H0:
μ1 − μ2 ≤ 0
Ha:
μ1 − μ2 = 0
H0:
μ1 − μ2 > 0
Ha:
μ1 − μ2 ≤ 0
H0:
μ1 − μ2 ≠ 0
Ha:
μ1 − μ2 = 0
H0:
μ1 − μ2 ≤ 0
Ha:
μ1 − μ2 > 0
H0:
μ1 − μ2 = 0
Ha:
μ1 − μ2 ≠ 0
(b)
Compute the value of the test statistic. (Round your answer to three decimal places.)
(c)
What is the p-value? (Round your answer to four decimal places.)
p-value =
(d)
What is your conclusion?
Reject H0. There is sufficient evidence to conclude that the consultant with more experience has a higher population mean rating. Do not reject H0. There is insufficient evidence to conclude that the consultant with more experience has a higher population mean rating. Do not Reject H0. There is sufficient evidence to conclude that the consultant with more experience has a higher population mean rating. Reject H0. There is insufficient evidence to conclude that the consultant with more experience has a higher population mean rating.