A psychologist designs an 8-item pain survey asking athletes to identify their level of pain after a football injury. She is
considering either a 5-point scale or a 10-point scale. In how many different ways could a person answer each
survey?
Select all that apply.

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%