Aresearcher sets out to measure drug use on us college campuses by asking a representative sample of undergraduates whether they are currently receiving federal grants or loans. what is the problem with this measure?

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%