Amechanic gives a survey to all of his customers asking them to rate the
quality of the service they received. he then keeps track of how many
customers return to the shop for additional services during the next sex
months. last year, the results showed that of the customers who reported
high quality service, 20% returned for additional services. what conclusion
can be drawn from this study?
1) customers who will return for additional services report a high quality
of service
2) most customers who rate their service as high quality return for
additional services.
3) high quality services cause customers to return for additional
services.
o
4) some customers who rate their service as high quality return for
additional services.