Acyclist rides her bike at a rate of 30 kilometers per hour. what is this rate in miles per hour? how many miles will the cyclist travel in 3 hours? in your computations, assume that 1 mile is equal to 1.6 kilometers.

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%