Guest Expectations + = Guest Satisfaction

high performance/ confirmation.

Explanation:

This question wants to test us on the issue related to customer experience. In order for a company or business organization to be able to make a lot of money they must be able to give satisfaction to their consumers or customers(especially when the company is competing with other companies offering similar products or services).

There is this general saying that "customers are always" right which means that customers deserves nothing but the best.

In order to be able to solve this question we have to consider the Expectation confirmation theory. The theory is about customer expectations met with high performance will create great confirmation which will lead to customer satisfaction.