A customer was waiting for 30 minutes to be seated at a busy restaurant. She finally approaches the manager, who is talking with a server near the kitchen door. She angrily asks if the restaurant wants customers, states how long she has been waiting, and gestures at the empty, but dirty, tables. The manager smiles broadly, says, "Follow me,” and leads her to a table. What step did the manager fail to take? Let the customer vent. Begin with a positive attitude. Demonstrate that you understand. Be empathetic to the customer.

answer: secession

secession, as it applies to the outbreak of the american civil war, comprises the series of events that began on december 20, 1860, and extended through june 8 of the next year when eleven states in the lower and upper south severed their ties with the union. the first seven seceding states of the lower south set up a provisional government at montgomery, alabama. after hostilities began at fort sumter in charleston harbor on april 12, 1861, the border states of virginia, arkansas, tennessee, and north carolina joined the new government, which then moved its capital to richmond, virginia. the union was thus divided approximately on geographic lines. twenty-one northern and border states retained the style and title of the united states, while the eleven slave states adopted the nomenclature of the confederate states of america.

explanation:

the united states began searching for a way to reduce oil

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b) new machinery hope i